L2/L3 Production Support Engineer!!!

5 - 10 Years

Job Description

Job Description :
Production Support Engineer

Primary Responsibilities:

Develops operational procedures and provides guidance and leadership alongside Production Support Engineers in adopting standard operating procedures necessary for the day-to-day maintenance and incident response methodologies (identification, triage, troubleshoot, escalate, close)
Assists in representing Production Support to the organization ensuring that high-availability and the ability to identify customer-facing issues is included in the development or deployment of new products and services
Works with Architecture, Development and Systems Engineering teams to develop innovative solutions to attain high availability, scalability, and reliability
Logs incidents within the Incident Tracking System [JIRA], clearly documenting symptoms needed for others to investigate the incident
Logs searching using Splunk, impact management, root cause analysis, and reports findings to Management and customers
Ensures timely execution of scheduled and repeatable processes such as periodic system validations, daily triage, system monitoring and event log management
Acts as incident owner, escalates to other support groups and follows the status of the incident until it has been confirmed to be resolved
Works closely with technical support, engineers, customers, and other groups as needed to narrow investigative efforts and resolve incidents
Maintains critical documentation assets, such as customer contact lists, escalation procedures, scheduled job inventories, and operational cookbooks
Pre-releases load, stress, & failure testing in our pre-production environment
Backs office developer and pm tools implementation, integration, and support
Assists in the automation of customer ops tasks and ensures their requirements with outward facing customers are completed in a timely fashion (order reconciliation)
Implements after hours call facilitation, coordination and communications during critical outage situations

Required Experience :

A Bachelor's degree (or in the process of obtaining a degree) in Computer Science, Information Technology or equivalent
4+ years of application support and production support experience
Demonstrated ability to understand JAVA output via logs or indexed in Splunk
Experience with common development tools and practices, including PHP PHP/Java based environments
Queuing and messaging tools familiarity
Experience with SQL Server and Mongo
Excellent leadership, organizational, communication, customer service, problem solving and interpersonal skills
Solid understanding of all applications, equipment and software currently being used throughout the company
Ability to effectively identify, triage and drive resolution of incidents, assist in change management and deployment support
Awareness of customer issues and ability to resolve problems in a timely manner
Ability to learn new IT technologies and disciplines

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Role:System Analyst


Desired Candidate Profile

Please refer to the Job description above

Company Profile

MSys Tech India Pvt. Ltd.

We have a unique way of doing things - the MSys Way. It's how we innovate, collaborate, operate and deliver value for our clients. MSys is an innovator in offering IT services and domain specific automation software. MSys together with its unparalleled focus and in-depth technical expertise delivers unprecedented value at an affordable cost in the areas of storage, servers, DR/BC, and virtualization. Apart from services, MSys also offers enabler products including evolutionary end-to-end domain specific software solutions for test automation to its customers. Driven by the vision to be at the core of the evolution in the industry, MSys strives to become a transformational agent. The transformational agent brings constructive changes to their customers and delivers value-added software and business processes.
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Recruiter Name:Prabakaran

Contact Company:MSys Tech India Pvt. Ltd.